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FAQ

Welcome to SCASH

Need help from us?

Find answers to our most frequently asked questions.

Everything you really need to know about WIZZ.

  • Register for a WIZZ App account
    • Where can I download the WIZZ App?

      Merchants can search for “Wizz SCash” via AppStore or Google PlayStore, then click to download.

    • How do I register for a WIZZ Account?

      Click ‘Sign Up’ → Enter Mobile Number & OTP sent via (SMS) → WIZZ Account created successfully. WIZZ is currently open only to Singapore- registered mobile numbers and Singapore-registered businesses.

  • Login Credentials
    • How do I retrieve my WIZZ App password?

      Open WIZZ App → Click ‘Login’ → Click ‘Forget Password’ → Enter registered mobile number → Click ‘Next’ → Input OTP sent via SMS → reset the password

  • Store Creation
    • How do I create my store?

      Click ‘Create Store’ → Enter Store Details & click ‘Create’ → Store is created successfully

  • Payment Channel Activation
    • What is amount of time taken to complete the registration process?

      A decision to approve the registration will be made within 24 hours upon receipt of all documents required. If the registration has been denied, please review the information and resubmit again.

    • What are some of the important points in the registration process?

      • Please fill in the correct store name as this cannot be changed
      • The business registered address and company name must tobe the same as the ones listed in ACRA
      • NRIC must be valid and only one of the directors listed in ACRA is required to submit NRIC
      • Bank account must be legitimate / correct, or else it affects the receipt of payments.

    • How do I activate the payment channel?

      Merchant will need to enter & upload the following information via the WIZZ App:
      • Corporate email address (but not individual email addresses);
      • Director NRIC
      • Business Name
      • Business ACRA
      • Business Registered Address
      • Photos of facade area, business area
      • Bank account information and Statement, and other relevant information (NEA license for F&B business; MOH license for health / medical practitioners)

      Upon submission, payment channel will be activated once audit registration has been approved.

  • Payment & Refund
    • How customers can scan my store’s QR in a transaction?

      Payment Receive: Open App → click on ‘Pay’ → Enter amount → click ‘Receive’ → select confirmation of payment method (Alipay) → Merchant’s store QR is presented → Consumer scans store QR → Receive payment success

    • Why didn’t I receive any payments in my bank account? / How soon will I receive payments into my bank account?

      Alipay settles all payments on a T+1 basis, and payments into merchant’s bank account will be made on the next banking day thereafter. If the scheduled payment happens to fall on a bank holiday(in either China or Singapore), payments will only be made on the next banking day. All merchants will receive payments directly from the settlement bank.
      If the new merchant time has not received any payment since completing its first batch of transactions, please log in to the App to verify that the bank information is correct. After confirming its accuracy, the merchant may contact our customer service personnel to inquire about the payment status. Our customer service hotline: +65-62600289.
      For merchants who are experiencing delays in receipt of payments, please be patient. A slight delay in the settlement of transactions may occur. If payment has not been received by the accounting date, please contact our customer service personnel to enquire. Our customer service hotline: +65-62600289.
      Important Note: When settlement date occurs on a Monday, it may take a longer time to process the settlement, as the settlement bank has to clear transactions that occurred on Friday, Saturday and Sunday. As a result, a delay may occur, if payment has not been received, please contact our customer service hotline: +65-62600289.

    • How can I check on my transactions?

      Open App → click ‘Transaction’ to view detailed transactions
      Open App → click ‘Finance’ to view daily and monthly transactions

    • No notifications when receiving money?

      Please check whether the sound setting of the phone and ensure that Wizz App notification is enabled in the phone setting.

    • How to scan the consumer’s payment code in a transaction?

      Payment Receive: Open App → click on ‘Pay’ → Enter amount → click ‘Receive’ → select confirmation of payment method (Alipay) → Click ‘Scan and receive payment’ →Consumer presents payment code → Merchant scan code → Receive payment success

  • Store Information
    • Can I modify my store’s name?

      The store name cannot be modified once you’ve created your store. The store name and store information are audited and cannot be arbitrarily modified. If you’re entered your store’s name incorrectly, please contact our customer service and ask to close your store, and re-create your store, review and re-submit your registration for the payment channel. This effectively terminates your existing store. Our customer service hotline: +65-62600289

    • How do I modify my Store’s logo?

      Click ‘Store’ → ‘Shop Info’ → ‘Store Logo’ → select the picture → cut → modify successful

    • How do I save my Store’s QR code?

      Click ‘Merchant QR’ → ‘Save’

    • How do I add a cashier?

      Click ‘Store Staff’ → Add Cashier → Enter Name, Mobile Phone Number, Password → OK, Multiple Cashiers can be added

    • How do I switch between stores?

      Open App → click ‘My Page’ → click ‘Manage Store’ → click to select the desired store → complete the switch

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